Eventgroove Returns & Refunds Policy

Last Updated: Sep 09, 2025

Our Promise to You 

At Eventgroove, we want you to absolutely love your custom products! Every item is carefully made just for you, which means each piece is special and unique. Here's everything you need to know about our return policy and our commitment to your satisfaction.

Our Satisfaction Guarantee 

We stand behind the quality of every product we create. If there's ever an issue with your order, we're here to make it right. Your happiness is our top priority, and we'll work with you to find the perfect solution.

When We'll Make Things Right 

Quality Issues & Our Mistakes 

If any of these happen, we've got you covered with a free replacement or full refund:

  • Printing Problems: Colours that don't look right, blurry images, or other print quality issues 

  • Damaged Items: Your product arrived damaged or defective 

  • Wrong Product: We sent you the wrong item, size, or colour 

  • Missing Items: Part of your order didn't arrive

What to do: Simply reach out to us within 30 days of receiving your order. Send us a quick message with your order number, a description of the issue, and a few clear photos so we can see what happened. We'll review everything and get a replacement sent out to you straightaway!

Manufacturing Defects 

Sometimes things don't come out quite right during production. If your item has any manufacturing defects or doesn't meet our quality standards, we'll happily send you a brand new one at no cost to you.

Custom Made-to-Order Items 

Since every product is specially created just for you using your unique designs and specifications, we can't accept returns for:

  • Change of Mind: Deciding you don't want the item anymore 

  • Wrong Product Ordered: Accidentally selecting the wrong product or size 

  • Colour Preferences: Not loving how the colours turned out when they match what you ordered 

  • Design Changes: Wanting to modify your design after we've printed it

Pro Tip: Double-check your design, size, and colours before placing your order. If you have any questions, feel free to ask us first! We can place your order on hold and send a printed proof so you can confirm all the details.

How to Request a Refund or Replacement 

Making a return request is easy: 

  1. Contact Us: Email us at [email protected] or use our contact form 

  2. Include These Details: 

    • Your order number 

    • Description of the issue 

    • Clear photos showing the problem (if applicable) 

  3. We'll Respond Quickly: Our team will review your request and get back to you as quickly as possible 

  4. We Handle the Rest: If approved, we'll arrange your replacement or refund - no need to post anything back to us

Refunds & Replacements Free Replacements

  • For quality issues and our mistakes, we'll send you a new product at no charge 

  • Full Refunds: If we can't resolve the issue with a replacement, we'll provide a complete refund 

  • Processing Time: Refunds are processed within 5-7 business days after approval 

  • Replacement Timeline: New products are typically produced and posted within 2-5 business days

Returns 

For any quality issues or problems with your order, we give you two convenient options: 

Option 1: We'll Handle the Return Don't want to deal with the hassle? No problem! We'll send you a prepaid return label so you can post your order back to us at our expense, and we will recycle it. Option 2: Keep It Simple You can simply recycle your responsibly and we'll send you a replacement immediately - no need to post anything back! Just let us know which option you prefer when you contact us about the issue.

Time Limits 

Please contact us within 30 days of receiving your order for any quality issues or problems. This helps us ensure we can properly review your case and provide the best solution.

Questions? 

We're always happy to help! If you're unsure about anything or have questions about a specific order, don't hesitate to reach out. Our friendly customer service team is here to assist you and make sure you have an amazing experience with Eventgroove.

Contact us at: [email protected] or 0808 1683766

This policy applies to all orders placed on https://products.eventgroove.co.uk/. We reserve the right to update this policy, and any changes will be posted on this page.